Privacy Policy jkj92 – Personal Data Protection for Malaysian Players

jkj92 collects two types of data: information you provide directly, and information collected automatically through your use of our platform.

Information You Provide Directly:

• Registration Information: Full name, username, password (stored as an unreadable hash), Malaysian phone number, and email address.
• Identity Verification Information: Malaysian identity card number (MyKad), date of birth, and copies of identity documents requested during the KYC (Know Your Customer) process for account verification or large withdrawals.
• Financial Information: Details of the payment methods you use, such as your Touch 'n Go e-wallet account number, GrabPay, Boost, ShopeePay, DuitNow, or FPX account number (Maybank2u, CIMB Clicks). jkj92 does not store credit or debit card numbers directly — all transactions are processed through registered third-party payment processors.
• Communication: Messages you send to our customer support team via live chat or email, including details of any complaints or enquiries.

Information Collected Automatically:

• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and time zone.
• Usage Data: Pages you visited on the platform, session duration, games played, betting history, total deposits and withdrawals, and general usage patterns.
• Cookie Data: Session information and preferences stored via cookies — explained in further detail in Section 5.

jkj92 only uses your personal data for legitimate purposes that are necessary for the operation of the platform. We do not use your data for purposes unrelated to the services you use. The following are the primary purposes for which your data is used:

• Account Management: Creating and managing your jkj92 account, including identity verification, password management, and account security settings.
• Transaction Processing: Processing deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX (Maybank2u, CIMB Clicks), and maintaining accurate transaction records.
• Service Provision: Enabling you to access and use all features of the jkj92 platform, including slots, live baccarat, Sports Betting on the Malaysia Super League and EPL, BWF badminton, and more.
• Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse including the use of multiple accounts.
• Legal Compliance: To fulfil legal obligations under Malaysia's PDPA and any other regulatory requirements applicable to the operation of the jkj92 platform.
• Customer Support: To provide assistance when you contact our support team, resolve complaints, and improve the quality of our service.
• Platform Security: Monitoring and protecting the integrity of the jkj92 platform against security threats, cyberattacks, and technical disruptions.
• Responsible Gaming: Monitoring gameplay patterns to identify and support players who may need responsible gambling assistance, in line with jkj92's social commitment.
• Service Communications: Sending important account-related notifications such as transaction confirmations, security alerts, and material policy updates.

jkj92 does not sell or disclose your personal data to third parties for their marketing purposes. However, there are limited situations where we need to share data with certain parties to keep our services running:

• Payment Processors: Data required to process your financial transactions is shared with authorised payment processors such as DuitNow, FPX, and local Malaysian e-wallet gateway providers. They are bound by strict confidentiality agreements and may only use that data to process your transactions.
• Game Software Providers: Slot and Live Casino providers such as Pragmatic Play, NetEnt, and Microgaming may receive the minimal technical data required to run their games within the jkj92 platform. This data is limited to session identifiers and does not include personally identifiable information.
• Technical Service Providers: Companies that help operate jkj92's technical infrastructure — such as server hosting and security monitoring — may access data to the extent required for their services. They are bound by strict data processing agreements.
• Legal Authorities: jkj92 will disclose data to Malaysian law enforcement or relevant regulatory bodies when required by a court order, warrant, or valid legal requirement. We will notify you of any such request where the law permits us to do so.

In all of the data-sharing cases described above, jkj92 ensures that all receiving parties are subject to confidentiality and data protection obligations that are equivalent to, or stricter than, the standards we ourselves adhere to.

jkj92 continuously invests in security infrastructure to protect your personal data. The key security measures we have implemented are as follows:

• 256-bit SSL Encryption: All communications between your device and jkj92's servers are encrypted using TLS 1.3 with 256-bit keys. This means that even if someone manages to intercept your data in transit, it cannot be read without the encryption key.
• Stored Data Encryption: Sensitive data stored in jkj92's databases — including passwords and financial information — is encrypted using industry-grade encryption algorithms. Passwords in particular are stored as one-way, irreversible hashes.
• Multi-Layer Access Control: Access to players' personal data within jkj92's internal systems is restricted to employees with a legitimate need based on their job role. All access is logged and monitored.
• Regular Security Audits: jkj92 conducts regular internal security audits and engages independent cybersecurity experts for penetration testing to identify and patch vulnerabilities before they can be exploited.
• 24/7 Threat Monitoring: Our security monitoring system operates around the clock to detect suspicious activity, intrusion attempts, and anomalies that may indicate a security threat.
• Two-Factor Authentication (2FA): The 2FA feature is available for all jkj92 accounts and is strongly recommended. With 2FA enabled, accessing your account requires more than just a password — this drastically reduces the risk of unauthorised account access.

Platform jkj92 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Below is an explanation of the cookies we use:

• Strictly Necessary Cookies: These cookies are essential for the basic functioning of the jkj92 platform. They include session cookies that keep you logged in while using the platform and security cookies that help detect suspicious activity. These cookies cannot be disabled.
• Performance Cookies: These cookies collect aggregate data on how users interact with the jkj92 platform — such as the most visited pages and time spent in each section. This data is used to improve the platform's overall performance and user experience.
• Functional Cookies: These cookies allow the jkj92 platform to remember your preferences — such as language, currency, and display settings — so you don't have to reconfigure them each time you log in.
• Analytics Cookies: jkj92 uses analytics tools to understand how our platform is used overall. This data is in aggregate form and does not identify you as an individual.

You can manage cookies through your web browser settings. Disabling certain cookies may affect the functionality of some platform features. jkj92. For more information on how to manage cookies in your browser, refer to your browser's help documentation.

jkj92 retains your personal data for as long as necessary to fulfil the purpose for which it was collected and to meet applicable legal obligations:

• Active Account Data: For as long as your account remains active and you continue using the jkj92 platform, your personal data will be retained to ensure uninterrupted service delivery.
• Data After Account Closure: Once your account is closed, jkj92 will retain your financial transaction records and identity information for a minimum of 7 years, in compliance with Malaysian legal requirements on financial record-keeping and anti-money laundering.
• Communication Data: Customer support communication records are retained for 3 years after the last interaction for reference and service improvement purposes.
• Security Data: Security logs and access records are retained for 12 months for the purpose of investigating security incidents if required.

When the retention period expires or when you submit a data deletion request (subject to legal obligations), jkj92 will securely delete or anonymise your data using methods that ensure it cannot be recovered or re-identified.

Under Malaysia's Personal Data Protection Act (PDPA) 2010 and our privacy policy jkj92, you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you. We will provide this information in a readable format within 14 business days of receiving a valid request.
• Right to Rectification: If you find that any personal data held by jkj92 is inaccurate or out of date, you have the right to request a correction. For basic account details such as your phone number and email address, you can update these directly through your account settings.
• Right to Withdraw Marketing Consent: If you have consented to receive marketing communications from jkj92, you have the right to withdraw that consent at any time. Withdrawal requests will be processed within 5 business days.
• Right to Complain: If you believe that jkj92 has not handled your personal data appropriately, you have the right to lodge a complaint with our privacy team or with the Malaysian Communications and Multimedia Commission (MCMC), the authority responsible for data protection regulation in Malaysia.
• Right to Erasure (Right to Be Forgotten): Under certain circumstances, you may request the deletion of your personal data. Please note that this right is not absolute — there are cases where jkj92 is legally required to retain certain data even after a deletion request.

To exercise any of the above rights, please contact our privacy team by email at support@jkj92.best with the subject line "Privacy Rights Request" and clearly state the right you wish to exercise along with relevant proof of identity. We will acknowledge receipt of your request within 2 business days and fulfil it within 14 business days.

Platform jkj92 is exclusively for individuals aged 18 and above. We do not knowingly collect any personal data from individuals under the age of 18.

If we discover that personal data belonging to a child under the age of 18 has been collected without our knowledge — for example, because someone registered using a false age — we will take immediate steps to delete that data and close the associated account.

If you as a parent or guardian discover that your underage child has registered an account at jkj92, please contact us immediately at support@jkj92.best so that we can take the appropriate action.

Platform jkj92 may contain links to third-party websites or services in certain contexts. Please note that jkj92's Privacy Policy does not apply to those third-party websites.

When you click a link that takes you away from the platform jkj92, you are subject to that website's privacy policy. We encourage you to read the privacy policy of every website you visit. jkj92 is not responsible for the privacy practices or content of third-party websites.

For payment verification purposes, you may be redirected to your bank's or e-wallet provider's interface (such as Maybank2u, CIMB Clicks, or the Touch 'n Go app) to complete a transaction. Information you enter there is subject to that provider's own privacy policy, not the privacy policy of jkj92.

jkj92 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or implemented security improvements. The following procedure is followed for every amendment:

• Material amendments to the Privacy Policy will be communicated to all registered members via email at least 14 days before the changes take effect.
• In-platform notifications will also be displayed when you log in during the period before and after the amendment takes effect.
• The "Updated" date at the top of this page will be revised to reflect the date of the most recent amendment.
• Your continued use of the jkj92 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
• If you do not agree with the amendments made, you have the right to close your account and request data deletion in accordance with the procedure set out in Section 7.

Effective Date of This Privacy Policy: 1 January 2026. For any questions or concerns regarding jkj92's privacy policy, please contact us at support@jkj92.best and we will respond within 2 business days.